[ 00 / Wording ]

Callie's wording

Change what Callie says. Changes go live on the next call or text. Words in {{braces}} are filled in by Callie; keep them (colors below show where each comes from). Words in [brackets] are voice tags: they set the tone on calls (any ElevenLabs tag works, e.g. [warmly], [pause], [laughs]) and are removed from texts. Callie may lightly re-word lines to sound natural unless you tick Say exactly.

Test values for previews — not saved to calls

Pretend-caller details so previews and ▶ Play sound like a real call. Live calls always use the real caller's details. Prices and other business facts are under Prices & business info.

{{thermo_set}} heat or cool, from the outage the caller described

{{thermo_set_es}} en calor / en frío (Spanish)

{{moved_from}} the visit the caller wants to move

{{requested_label}} the new time the caller asked for (office confirms)

{{existing_appt_label}} the caller's own upcoming visit

{{cancelled_label}} the visit just cancelled

{{oos_what}} the job the shop doesn't do

{{services_line}} the services the shop lists

{{caller_first}} caller's first name

{{town}} the caller's town

{{area_list}} towns the shop serves (from its service area)

{{area_list_es}} towns the shop serves (Spanish)

{{appt_label}} day and time booked

{{appt_tech}} tech's name

{{confirmation_id}} booking reference

{{callback_said}} the caller's number

{{arrive_by}} expected arrival

{{gate_lead_close}} a short lead-in when a consent gate just closed (often empty)

{{close_recap}} a short recap of what was booked or passed along, when the caller signs off (often empty)

{{oos_ref}} an honest no-referral-on-file line when the caller asks who else to call (often empty)

{{price_extras_es}} the Spanish version of your tune-up price, specials and financing line

{{after_hours_es}} the Spanish after-hours fee sentence, built from your after-hours fee

{{financing_answer}} the answer to "do you offer financing?" from your financing setting

{{financing_answer_es}} the Spanish answer to "do you offer financing?"

{{price_extras}} your tune-up price, current specials and financing, added after the fee answer (empty when none are set)

{{owner_ack}} handoff sentence for this call, filled from the notify result (sent, no owner phone, or the alert failed). The preview shows the sent wording.

{{owner_ack_es}} Spanish handoff sentence for this call, filled from the same notify result. The preview shows the sent wording.

{{appt_label}} Español

{{arrive_by}} Español

Placeholders call value changes every call (test values above) business fact from Prices & business info shared phrase a sentence Callie builds

[ 01 / Workflow ]

Text-back & STOP/HELP

Automatic texts (only to numbers that said yes to texts). The text-permission question and first-text terms are editable; STOP/HELP are fixed for carrier rules. Lines are in the order a caller hears them.

Missed-call text-back

Texted when a call is missed, only to numbers that already said yes to texts.

🔒 Locked First-contact text, fixed for carrier compliance.

English

Español

English

Hi, this is {assistant} from {biz}. Sorry we missed you. Reply here with what's going on, or call back anytime.

Español

Hola, le habla {assistant} de {biz}. Perdón que no pudimos contestar. Responda aquí y cuéntenos qué pasa, o llámenos cuando quiera.

STOP / opt-out confirmation

Caller texts STOP (or ALTO).

🔒 Locked Required opt-out wording.

English

Español

English

(Sent by the carrier for STOP.)

Español

Data Rabbit Front Door: listo, ya no le enviaremos más mensajes de texto. Responda INICIAR para volver a recibirlos.

HELP reply

Caller texts HELP (or AYUDA).

🔒 Locked Required carrier HELP wording.

English

Español

English

Data Rabbit Front Door: texts from Callie, the answering service by Data Rabbit. For help, call or text (321) •••-5617 or email r•••@•••. Msg & data rates may apply. Reply STOP to opt out.

Español

Data Rabbit Front Door: mensajes de Callie, el servicio de contestación de Data Rabbit. Para ayuda, llame o envíe un texto al (321) •••-5617 o escriba a r•••@•••. Pueden aplicar cargos por mensajes y datos. Responda ALTO para no recibir más mensajes.

Callie's wording

Text-back & STOP/HELP

Missed-call text-back

Permission to text (English)

Permission to text (Spanish)

First-text terms (English)

First-text terms (Spanish)

STOP / opt-out confirmation

HELP reply