[ 00 / Wording ]

Callie's wording

Change what Callie says. Changes go live on the next call or text. Words in {{braces}} are filled in by Callie; keep them (colors below show where each comes from). Words in [brackets] are voice tags: they set the tone on calls (any ElevenLabs tag works, e.g. [warmly], [pause], [laughs]) and are removed from texts. Callie may lightly re-word lines to sound natural unless you tick Say exactly.

Test values for previews — not saved to calls

Pretend-caller details so previews and ▶ Play sound like a real call. Live calls always use the real caller's details. Prices and other business facts are under Prices & business info.

{{thermo_set}} heat or cool, from the outage the caller described

{{thermo_set_es}} en calor / en frío (Spanish)

{{moved_from}} the visit the caller wants to move

{{requested_label}} the new time the caller asked for (office confirms)

{{existing_appt_label}} the caller's own upcoming visit

{{cancelled_label}} the visit just cancelled

{{oos_what}} the job the shop doesn't do

{{services_line}} the services the shop lists

{{caller_first}} caller's first name

{{town}} the caller's town

{{area_list}} towns the shop serves (from its service area)

{{area_list_es}} towns the shop serves (Spanish)

{{appt_label}} day and time booked

{{appt_tech}} tech's name

{{confirmation_id}} booking reference

{{callback_said}} the caller's number

{{arrive_by}} expected arrival

{{gate_lead_close}} a short lead-in when a consent gate just closed (often empty)

{{close_recap}} a short recap of what was booked or passed along, when the caller signs off (often empty)

{{oos_ref}} an honest no-referral-on-file line when the caller asks who else to call (often empty)

{{price_extras_es}} the Spanish version of your tune-up price, specials and financing line

{{after_hours_es}} the Spanish after-hours fee sentence, built from your after-hours fee

{{financing_answer}} the answer to "do you offer financing?" from your financing setting

{{financing_answer_es}} the Spanish answer to "do you offer financing?"

{{price_extras}} your tune-up price, current specials and financing, added after the fee answer (empty when none are set)

{{owner_ack}} handoff sentence for this call, filled from the notify result (sent, no owner phone, or the alert failed). The preview shows the sent wording.

{{owner_ack_es}} Spanish handoff sentence for this call, filled from the same notify result. The preview shows the sent wording.

{{appt_label}} Español

{{arrive_by}} Español

Placeholders call value changes every call (test values above) business fact from Prices & business info shared phrase a sentence Callie builds

[ 01 / Workflow ]

Danger: gas, smoke, burning

Safety first. Most of these lines are locked. Lines are in the order a caller hears them.

Get out and call 911

Caller mentions gas, smoke, burning or sparks.

🔒 Locked Safety line (get outside, call 911). Said word for word.

English

Español

Everywhere else

English

Please get everyone out of the house right now. Once you're outside, call 911, or the gas company if you smell gas. Don't flip any switches on the way out. I'm marking this urgent for the owner.

Español

Por favor, salgan todos de la casa ahora mismo. Ya afuera, llamen al 911, o a la compañía de gas si huele a gas. No prendan ni apaguen ningún interruptor al salir. Voy a marcar esto como urgente para el dueño.

On callsVoice

English

serious, calm Please get everyone out of the house right now. Once you're outside, call 911, or the gas company if you smell gas. Don't flip any switches on the way out. reassuring I'm marking this urgent for the owner.

Español

Callie's wording

Danger: gas, smoke, burning

Get out and call 911

Ask for the address (from outside)

…if the answer wasn't clear

Danger hand-off

"Should I call 911?"

"Should I call 911?" (already warned)

"Can you send someone?" (danger)