[ 00 / Wording ]

Callie's wording

Change what Callie says. Changes go live on the next call or text. Words in {{braces}} are filled in by Callie; keep them (colors below show where each comes from). Words in [brackets] are voice tags: they set the tone on calls (any ElevenLabs tag works, e.g. [warmly], [pause], [laughs]) and are removed from texts. Callie may lightly re-word lines to sound natural unless you tick Say exactly.

Test values for previews — not saved to calls

Pretend-caller details so previews and ▶ Play sound like a real call. Live calls always use the real caller's details. Prices and other business facts are under Prices & business info.

{{thermo_set}} heat or cool, from the outage the caller described

{{thermo_set_es}} en calor / en frío (Spanish)

{{moved_from}} the visit the caller wants to move

{{requested_label}} the new time the caller asked for (office confirms)

{{existing_appt_label}} the caller's own upcoming visit

{{cancelled_label}} the visit just cancelled

{{oos_what}} the job the shop doesn't do

{{services_line}} the services the shop lists

{{caller_first}} caller's first name

{{town}} the caller's town

{{area_list}} towns the shop serves (from its service area)

{{area_list_es}} towns the shop serves (Spanish)

{{appt_label}} day and time booked

{{appt_tech}} tech's name

{{confirmation_id}} booking reference

{{callback_said}} the caller's number

{{arrive_by}} expected arrival

{{gate_lead_close}} a short lead-in when a consent gate just closed (often empty)

{{close_recap}} a short recap of what was booked or passed along, when the caller signs off (often empty)

{{oos_ref}} an honest no-referral-on-file line when the caller asks who else to call (often empty)

{{price_extras_es}} the Spanish version of your tune-up price, specials and financing line

{{after_hours_es}} the Spanish after-hours fee sentence, built from your after-hours fee

{{financing_answer}} the answer to "do you offer financing?" from your financing setting

{{financing_answer_es}} the Spanish answer to "do you offer financing?"

{{price_extras}} your tune-up price, current specials and financing, added after the fee answer (empty when none are set)

{{owner_ack}} handoff sentence for this call, filled from the notify result (sent, no owner phone, or the alert failed). The preview shows the sent wording.

{{owner_ack_es}} Spanish handoff sentence for this call, filled from the same notify result. The preview shows the sent wording.

{{appt_label}} Español

{{arrive_by}} Español

Placeholders call value changes every call (test values above) business fact from Prices & business info shared phrase a sentence Callie builds

[ 01 / Workflow ]

New repair or tune-up

Booking a visit, plus questions callers ask along the way. Lines are in the order a caller hears them.

Ask for name, address, town and callback number

Every booking or message collects these.

🔒 Locked Built into the contact-details step (tied to its Spanish matching). Not editable yet.

English

Can I get your name? / What's the service address, with the town? / Which town is that in? / What's the best number to reach you?

Booking confirmed

After the caller picks a time.

Fills in: {{appt_label}}{{appt_tech}}{{confirmation_id}}

English

Español needs review

Everywhere else

English

Preview:

Español

Preview:

On callsVoice

English

Sounds like:

Español

Sounds like:

By text

English

Preview:

Español

Preview:

Say exactly

Callie's wording

New repair or tune-up

Start a booking Edited

Start a repair booking (not urgent)

Ask for name, address, town and callback number

Permission to text (English)

Permission to text (Spanish)

Booking confirmed

Confirm booking notext

"Will the tech find my house?"

"Do you need my zip code?"

"Is it the capacitor?" (diagnosis questions)

"What if I miss the call?"