Front DoorDemo · view only

This is a demo shop. These are real test calls to Callie. Names, numbers and addresses are masked.

Call Callie at (321) 461‑5617, then refresh to see it appear.

[ 00 / Assistant ]

What Callie can do

What Callie handles alone, what gets checked with you first, and what never happens. Read live from the call flow Callie runs.

[ 01 / Capabilities ]

At a glance

Can look up6
  • Who's calling and whether they're a returning customer
  • Your name, callback number and address on file
  • Whether your town is in the service area
  • Open appointment times
  • Your booked visit, the tech's status and the arrival window the crew last sent (never a made-up ETA)
  • Comfort Club members: says so on the call and names only the set perks (there's no after-hours fee; you get 15 percent off repairs; you're at the front of the line), offers them the earliest open times, and flags their urgent calls for you and the on-call tech
Can do14
  • Mark no heat / no AC or a gas smell as urgent and alert the on-call team
  • Screen out robocalls and sales pitches
  • Take a message and pass it to you
  • A returning caller's own upcoming visit (keep it, move it, or cancel it)
  • Cancel a caller's own visit after they say yes (caller ID must match), then alert you
  • Book a tune-up or repair visit
  • Text the caller a booking confirmation (only if they said yes to texts)
  • Tell callers when their tech is coming
  • Answer service-area and pricing questions
  • Refer out-of-area callers to Cool Breeze Air
  • Give the gas / burning safety warning
  • Quote the service call and after-hours fees
  • Cancel the caller's own booked visit (caller ID match and a clear yes); you get a text
  • Move the caller's own booked visit to a new open time; you get a text
Asks you first7
  • No heat / no AC emergencies: the on-call team calls back
  • Outages with someone vulnerable at home: the on-call team calls back
  • Messages and callback requests
  • Gas, burning or smoke: you're alerted right after the 911 warning
  • Caller asks for the owner, a manager, billing or a complaint
  • She's stuck after 2 tries: passes the call to you
  • No open time works for the caller
Never does4
  • Never quote a price for new equipment.
  • Never promise an arrival time you were not given.
  • Never share another customer's details.
  • Never diagnose a problem over the phone.
[ 02 / Rules ]

How Callie responds

17 rules
When
No AC / no heat / unsafe: urgent alert to the owner
Then
Flags it urgent, then hands it to you
Asks for: name, callback number, addressEnds as: Urgent alert to you
When
Power or breaker outage: checks for anyone vulnerable
Then
Flags it urgent, then hands it to you
Asks for: name, callback number, addressEnds as: Urgent alert to youOtherwise: Call wrapped up / Booked / Message for you
When
Wants a visit: tune-up or repair booked into an open slot
Then
Checks your service area, then offers open times, then books the visit, then texts a confirmation
Asks for: name, callback number, addressVisit type: repairEnds as: BookedOtherwise: Referred out of area / Call wrapped up / Message for you
When
Where's my tech / ETA question
Then
Looks up the booked visit
Ends as: Status givenOtherwise: Question answered / Referred out of area / Message for you / Call wrapped up / Booked
When
Price of new equipment: no quote, offer a free estimate
Then
No price over the phone; offers a free in-home estimate
Ends as: Question answeredOtherwise: Referred out of area / Message for you / Call wrapped up / Booked
When
Do you serve my town? (out-of-area check)
Then
Checks your service area
Ends as: Question answeredOtherwise: Referred out of area / Message for you / Call wrapped up / BookedRefers to: Cool Breeze Air
When
Leave a message / call me back
Then
Takes a message for you, then hands it to you
Asks for: name, callback numberEnds as: Message for you
When
Spam, sales pitch or robocall
Then
Ends the call politely
Ends as: Screened out
When
Caller mentions gas, burning, smoke or a CO alarm
Then
Tells them to get out and call 911, then alerts the on-call team
Any time in the call
When
Caller asks if it's safe or if they should call 911
Then
Gives the get-outside-and-call-911 safety line
Any time in the call
When
A recorded or robocall message
Then
Ends the call
Any time in the call
When
Caller asks about someone else's account or address
Then
Declines to share and offers to take a message
Any time in the call
When
Caller just wants to leave a message
Then
Switches to taking a message for you
Any time in the call
When
Caller asks if she's a real person
Then
Says she's the shop's virtual assistant and offers a callback
Any time in the call
When
Caller asks what a service call costs
Then
Quotes the service call fee ($89, waived if you go ahead with the repair) and after-hours fee ($49)
Any time in the call
When
Caller asks the price of a new system
Then
No price over the phone; offers a free in-home estimate
Any time in the call
When
Caller asks for a person, the owner, billing or a complaint
Then
Takes a message and hands it to you
Any time in the call
[ 03 / Business ]

Business details

Service area
Merritt Island, Cocoa, Cocoa Beach, Rockledge, Titusville, Melbourne, Viera, Satellite Beach
sat
8:00-14:00
sun
closed
mon-fri
7:00-18:00
emergency
24/7 for no heat / no AC
Service call
$89, waived if you go ahead with the repair
After-hours fee
$49
Financing
0% for 12 months on approved credit
Out-of-area referral
Cool Breeze Air

Team codes and roles live on Team & access; follow-up texts on Follow-ups.