[ 00 / Follow-ups ]

Follow-ups

Callie texts customers back so nobody falls through the cracks. Texts only go out 8 AM–8 PM, at most one per person per day, and never to anyone who replied STOP.

Upcoming

Replied

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Rules on

5/6

[ 01 / Rules ]

What Callie follows up on

Text a reminder the day before each appointment

Sent around 5 PM the evening before.

Check in after each job: "How did it go?"

A few hours after the visit.

Nudge people who stopped replying before booking

About 20 minutes after they go quiet.

Follow up on estimates

Two days after an estimate visit.

Missed-call text-back

Caller hangs up before Callie gets their info: one text ~30 seconds later, only if that number already said yes to texts (recorded consent). Never after STOP, never twice in 20 hours, never to blocked numbers or robocalls; everyone else is skipped (no consent).

Mention day-before reminders

When a caller asks, Callie says they'll get a reminder text the day before (answered once).

Nightly summary text to you

One text a night with the day's calls. Reply STOP SUMMARY to turn off.

[ 02 / Upcoming ]

Upcoming

0 scheduled

Nothing scheduled.

[ 03 / Replied ]

Replied

No replies in the last 3 days.

[ 04 / Sent ]

Sent, waiting on a reply

Nothing waiting on a reply.