[ 00 / Wording ]

Callie's wording

Change what Callie says. Changes go live on the next call or text. Words in {{braces}} are filled in by Callie; keep them (colors below show where each comes from). Words in [brackets] are voice tags: they set the tone on calls (any ElevenLabs tag works, e.g. [warmly], [pause], [laughs]) and are removed from texts. Callie may lightly re-word lines to sound natural unless you tick Say exactly.

Test values for previews — not saved to calls

Pretend-caller details so previews and ▶ Play sound like a real call. Live calls always use the real caller's details. Prices and other business facts are under Prices & business info.

{{thermo_set}} heat or cool, from the outage the caller described

{{thermo_set_es}} en calor / en frío (Spanish)

{{moved_from}} the visit the caller wants to move

{{requested_label}} the new time the caller asked for (office confirms)

{{existing_appt_label}} the caller's own upcoming visit

{{cancelled_label}} the visit just cancelled

{{oos_what}} the job the shop doesn't do

{{services_line}} the services the shop lists

{{caller_first}} caller's first name

{{town}} the caller's town

{{area_list}} towns the shop serves (from its service area)

{{area_list_es}} towns the shop serves (Spanish)

{{appt_label}} day and time booked

{{appt_tech}} tech's name

{{confirmation_id}} booking reference

{{callback_said}} the caller's number

{{arrive_by}} expected arrival

{{gate_lead_close}} a short lead-in when a consent gate just closed (often empty)

{{close_recap}} a short recap of what was booked or passed along, when the caller signs off (often empty)

{{oos_ref}} an honest no-referral-on-file line when the caller asks who else to call (often empty)

{{price_extras_es}} the Spanish version of your tune-up price, specials and financing line

{{after_hours_es}} the Spanish after-hours fee sentence, built from your after-hours fee

{{financing_answer}} the answer to "do you offer financing?" from your financing setting

{{financing_answer_es}} the Spanish answer to "do you offer financing?"

{{price_extras}} your tune-up price, current specials and financing, added after the fee answer (empty when none are set)

{{owner_ack}} handoff sentence for this call, filled from the notify result (sent, no owner phone, or the alert failed). The preview shows the sent wording.

{{owner_ack_es}} Spanish handoff sentence for this call, filled from the same notify result. The preview shows the sent wording.

{{appt_label}} Español

{{arrive_by}} Español

Placeholders call value changes every call (test values above) business fact from Prices & business info shared phrase a sentence Callie builds

[ 01 / Workflow ]

Start of every call

The greeting, the first question, and goodbye. Lines are in the order a caller hears them.

Greeting Edited

First thing a caller hears (or the first text back). Stays English.

Fills in: {{assistant_name}}{{business_name}}{{hello}}

English

Español needs review

Everywhere else

English

Preview:

Español

Preview:

On callsVoice

EnglishEdited

Edited

Sounds like:

Español

Sounds like:

By text

English

Preview:

Español

Preview:

Say exactly

History (1)

voice-text

Saved

Thanks for calling [proper] {{business_name}}, this is {{assistant_name}}. {{hello}}

ryan
Oct 29, 5:22 AM

"Are you a real person?" Edited

Any time the caller asks if Callie is a bot.

Fills in: {{assistant_name}}

English

Español needs review

Everywhere else

English

Preview:

Español

Preview:

On callsVoice

EnglishEdited

Edited

Sounds like:

—

Say exactly

History (1)

voice-text

Saved

I'm {{assistant_name}}, the shop's AI assistant, not a person. I can have someone from the team call you back, or I can keep going and get this handled right now.

ryan
Oct 29, 5:23 AM

Callie's wording

Start of every call

Greeting Edited

Ask what they need Edited

…if the answer wasn't clear

Explain what Callie can do

Ask again

…if still unclear

"Are you a real person?" Edited

Goodbye Edited