[ 00 / Wording ]

Callie's wording

Change what Callie says. Changes go live on the next call or text. Words in {{braces}} are filled in by Callie; keep them (colors below show where each comes from). Words in [brackets] are voice tags: they set the tone on calls (any ElevenLabs tag works, e.g. [warmly], [pause], [laughs]) and are removed from texts. Callie may lightly re-word lines to sound natural unless you tick Say exactly.

Test values for previews — not saved to calls

Pretend-caller details so previews and ▶ Play sound like a real call. Live calls always use the real caller's details. Prices and other business facts are under Prices & business info.

{{thermo_set}} heat or cool, from the outage the caller described

{{thermo_set_es}} en calor / en frío (Spanish)

{{moved_from}} the visit the caller wants to move

{{requested_label}} the new time the caller asked for (office confirms)

{{existing_appt_label}} the caller's own upcoming visit

{{cancelled_label}} the visit just cancelled

{{oos_what}} the job the shop doesn't do

{{services_line}} the services the shop lists

{{caller_first}} caller's first name

{{town}} the caller's town

{{area_list}} towns the shop serves (from its service area)

{{area_list_es}} towns the shop serves (Spanish)

{{appt_label}} day and time booked

{{appt_tech}} tech's name

{{confirmation_id}} booking reference

{{callback_said}} the caller's number

{{arrive_by}} expected arrival

{{gate_lead_close}} a short lead-in when a consent gate just closed (often empty)

{{close_recap}} a short recap of what was booked or passed along, when the caller signs off (often empty)

{{oos_ref}} an honest no-referral-on-file line when the caller asks who else to call (often empty)

{{price_extras_es}} the Spanish version of your tune-up price, specials and financing line

{{after_hours_es}} the Spanish after-hours fee sentence, built from your after-hours fee

{{financing_answer}} the answer to "do you offer financing?" from your financing setting

{{financing_answer_es}} the Spanish answer to "do you offer financing?"

{{price_extras}} your tune-up price, current specials and financing, added after the fee answer (empty when none are set)

{{owner_ack}} handoff sentence for this call, filled from the notify result (sent, no owner phone, or the alert failed). The preview shows the sent wording.

{{owner_ack_es}} Spanish handoff sentence for this call, filled from the same notify result. The preview shows the sent wording.

{{appt_label}} Español

{{arrive_by}} Español

Placeholders call value changes every call (test values above) business fact from Prices & business info shared phrase a sentence Callie builds

[ 01 / Workflow ]

Shared phrases

Phrases Callie builds during a call and drops into other lines. Lines are in the order a caller hears them.

Welcome back

Starts the greeting for a returning caller (empty for new callers). Or, after a recent request: "Hi Dana. Is this about your AC from yesterday?"

🔒 Locked Built by Callie from the call's details (and matched to her Spanish), so it isn't editable yet. Shown here so you can hear how lines that use it sound.

English

Español

English

Hi {{caller_first}}, welcome back.

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Español

Hola {{caller_first}}, bienvenido de nuevo.

Sounds like:

Visit status sentence

Used in "Where's my tech?" answers. Built from the visit on file: scheduled, on the way, or done.

🔒 Locked Built by Callie from the call's details (and matched to her Spanish), so it isn't editable yet. Shown here so you can hear how lines that use it sound.

English

Español

English

{{appt_tech}} is on the way and should be there by {{arrive_by}}.

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Español

{{appt_tech}} va en camino y debería llegar a {{arrive_by}}.

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On-call promise

Ends the urgent hand-off line. If Callie couldn't get a number, she asks them to call this line back instead.

🔒 Locked Built by Callie from the call's details (and matched to her Spanish), so it isn't editable yet. Shown here so you can hear how lines that use it sound.

English

Español

English

your address and number. Expect a call or text back within 15 minutes.

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Español

su dirección y su número. Espere una llamada o un mensaje en unos 15 minutos.

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On-call promise (during the call)

Used in urgent answers like "when is someone coming?". After the number is confirmed: "They'll call or text you within 15 minutes to set the time." If it couldn't be confirmed: "They'll try the number you're calling from within 15 minutes."

🔒 Locked Built by Callie from the call's details (and matched to her Spanish), so it isn't editable yet. Shown here so you can hear how lines that use it sound.

English

Español

English

Once I confirm your number, they'll reach out to set the time.

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Español

En cuanto confirme su número, se van a comunicar con usted para fijar la hora.

Sounds like: