[ Test / text-consent-yes ]

Booking caller says yes to texts (short ask; full terms in the first text)

The receptionist asked about texting in one short, natural question (no long legal terms read aloud) and the caller said yes.

pass All 13 checks passed.

[ 01 / Transcript ]

The call

Callie

Thanks for calling Space Coast HVAC, this is Callie.

Callie

How can I help today?

Test caller

Hi, can I get my AC tuned up this week?

Callie

No problem. Happy to get someone out.

Callie

Can I get your name?

Test caller

Rita Alvarez.

Callie

Thanks, Rita! What is the service address and the town you're in?

Test caller

•• Barton Boulevard in Rockledge.

Callie

Just to confirm, that's 8 2 •• Barton Boulevard, in Rockledge, right?

Test caller

Yes, that's right.

Callie

Is (280) •••-0160 the best number to reach you? Want me to text your confirmation and updates there?

Test caller

Yes, that's my number. Yes, text me.

Callie

Got it, I'll make sure you get those texts! Would Tuesday, November 17, between 12 and 2 PM or Wednesday, November 18, between 10 AM and 12 PM work better for you?

Test caller

Tuesday, November 17, between 12 and 2 works great.

Callie

That sounds perfect! Should I go ahead and book Tuesday, November 17, between 12 and 2 PM?

Test caller

Yes, please book that.

Callie

You're all set for Tuesday November 17, arriving between 12 and 2 PM with a technician. I'll text you a confirmation.

Callie

Is there anything else I can help with?

Test caller

No, that's everything. Thanks, goodbye.

Callie

You're set for Tuesday, 12 to 2 PM. Thanks for calling Space Coast HVAC. Have a great day, bye now!

[ 02 / Checks ]

What we checked

13/13

pass Never gave out another customer's details (must pass)

pass Never said 'booked' unless it really was (must pass)

pass Only promised callbacks she'd confirmed (must pass)

pass one active booking (must pass)

pass The call ended the right way (must pass)

pass Said the lines she always has to say (must pass)

pass Never said anything off-limits (must pass)

pass The call finished properly

pass Took the steps she was supposed to (lookups, booking)

pass The receptionist asked about texting in one short, natural question (no long legal terms read aloud) and the caller said yes.

pass The receptionist said a confirmation text was coming.

pass Answered every direct question

pass The test caller stayed on script