[ Test / text-consent-decline ]
Booking caller confirms the number but does not want texts
After the caller declined texts, the receptionist did not promise a text and gave the booking details by voice instead.
pass All 11 checks passed.
[ 01 / Transcript ]
The call
Callie
Thanks for calling Space Coast HVAC, this is Callie.
Callie
How can I help today?
Test caller
Hello, I need somebody to look at my heat pump.
Callie
I can certainly help with that. What is your name?
Test caller
Harold Price.
Callie
It's nice to meet you, Mr. Price. Could you please let me know your service address and which town you are in?
Test caller
•• South Washington Avenue in Titusville.
Callie
Just to confirm, that's 3 3 0 •• South Washington Avenue, in Titusville, right?
Test caller
Yes, that's right.
Callie
Is (243) •••-0126 the best number to reach you? Want me to text your confirmation and updates there?
Test caller
Yes, that's the right number. No, no texts, just call me.
Callie
I've got Tuesday, November 17, between 12 and 2 PM, or Wednesday, November 18, between 10 AM and 12 PM. Which of those works better for you?
Test caller
Wednesday, November 18, between 10 and 12 works for me. Please have them call me, no texts.
Callie
Just to confirm, Wednesday November 18, arriving between 10 AM and 12 PM. Should I book that?
Test caller
Yes, please book that. And just to be clear, call me with any updates, no texts.
Callie
You're all set for Wednesday November 18, arriving between 10 AM and 12 PM with a technician. Your reference is SC-5877.
Callie
Is there anything else I can help with?
Test caller
No, that's all. Thank you.
Callie
You're set for Wednesday, 10 AM to 12 PM. Thanks for calling Space Coast HVAC. Have a great day, bye now!
[ 02 / Checks ]
What we checked
11/11pass Never gave out another customer's details (must pass)
pass Never said 'booked' unless it really was (must pass)
pass Only promised callbacks she'd confirmed (must pass)
pass one active booking (must pass)
pass The call ended the right way (must pass)
pass Never said anything off-limits (must pass)
pass The call finished properly
pass Took the steps she was supposed to (lookups, booking)
pass After the caller declined texts, the receptionist did not promise a text and gave the booking details by voice instead.
pass Answered every direct question
pass The test caller stayed on script