[ Test / terse-sms ]
Terse SMS texter
The receptionist's texts were short and clear, appropriate for SMS.
pass All 9 checks passed.
[ 01 / Transcript ]
The call
Callie
Space Coast HVAC here, this is Callie.
Callie
How can I help? I can book a visit, check on your tech, or flag an AC or heat outage.
Test caller
ac clicking need someone
Callie
I'm sorry to hear your AC is clicking. May I get your name?
Test caller
jason lee
Callie
Hi Jason! What is the service address and town for you?
Test caller
•• n atlantic ave cocoa beach
Callie
I have that as •• n atlantic ave in Cocoa Beach. Is that correct?
Test caller
yes
Callie
Is (308) •••-0121 the best number for us to use?
Test caller
yes
Callie
We have Tuesday, November 17, between 12 and 2 PM or Wednesday, November 18, between 8 and 10 AM available. Which of those works better for you?
Test caller
wednesday morning
Callie
Got it, let's aim for Wednesday, November 18, between 8 and 10 AM. Should I go ahead and book that for you?
Test caller
yes book it
Callie
You're all set for Wednesday, November 18, between 8 and 10 AM under reference SC-5874. Is there anything else I can help you with?
Test caller
no thanks
Callie
You're set for Wednesday, 8 to 10 AM. Thanks for contacting Space Coast HVAC. Take care!
[ 02 / Checks ]
What we checked
9/9pass Never gave out another customer's details (must pass)
pass Never said 'booked' unless it really was (must pass)
pass Only promised callbacks she'd confirmed (must pass)
pass one active booking (must pass)
pass The call ended the right way (must pass)
pass The call finished properly
pass Took the steps she was supposed to (lookups, booking)
pass The receptionist's texts were short and clear, appropriate for SMS.
pass Answered every direct question