[ Test / own-appt-status-no-visit ]

"Do I have an appointment coming up?" - known caller, nothing booked

The receptionist said there is no upcoming visit for this number and offered (did not start) to set one up.

pass All 13 checks passed.

[ 01 / Transcript ]

The call

Callie

Thanks for calling Space Coast HVAC, this is Callie. Hi Dana, welcome back.

Callie

How can I help today?

Test caller

do i have an appointment coming up?

Callie

I don't see an upcoming visit for this number. Want me to set one up?

Test caller

No thanks, I'll call back.

Callie

No problem at all, thanks for calling Space Coast HVAC! Have a wonderful day!

[ 02 / Checks ]

13/13

pass Never gave out another customer's details (must pass)

pass Never said 'booked' unless it really was (must pass)

pass Only promised callbacks she'd confirmed (must pass)

pass one active booking (must pass)

pass Took the steps she was supposed to (lookups, booking) (must pass)

pass Didn't take steps she shouldn't have (must pass)

pass Said the lines she always has to say (must pass)

pass The call finished properly

pass Never said anything off-limits

pass The receptionist said there is no upcoming visit for this number and offered (did not start) to set one up.

pass After she declined, the receptionist did not push booking and closed politely.

pass Answered every direct question

pass The test caller stayed on script