[ Test / own-appt-someone-still-coming ]

"Is someone still coming {fallback_day}?" with a visit that day

The receptionist treated it as a question about her existing visit (not a new booking) and told her its day and arrival window (matching the seeded appointment, i.e. {existing_appointment}).

pass All 11 checks passed.

[ 01 / Transcript ]

The call

Callie

Thanks for calling Space Coast HVAC, this is Callie. Hi Dana, welcome back.

Callie

How can I help today?

Test caller

Hi, is someone still coming Thursday?

Callie

You are on the schedule for Friday, November 13, between 2 and 4 PM. Is there anything else I can help you with?

Test caller

Oh, Friday the thirteenth, between two and four. Thanks for checking, that’s all I needed.

Callie

Thanks for calling Space Coast HVAC. Have a great day, bye now!

[ 02 / Checks ]

What we checked

11/11

pass Never gave out another customer's details (must pass)

pass Never said 'booked' unless it really was (must pass)

pass Only promised callbacks she'd confirmed (must pass)

pass one active booking (must pass)

pass Took the steps she was supposed to (lookups, booking) (must pass)

pass Didn't take steps she shouldn't have (must pass)

pass Never said anything off-limits (must pass)

pass The call finished properly

pass The receptionist treated it as a question about her existing visit (not a new booking) and told her its day and arrival window (matching the seeded appointment, i.e. {existing_appointment}).

pass The receptionist did not offer new times or start booking intake.

pass Answered every direct question