[ Test / check-existing-appointment ]

"When is my tech coming?" with a real visit booked for tomorrow

The receptionist found the existing appointment and told the caller its day and arrival window (matching the seeded appointment, i.e. {existing_appointment}).

pass All 11 checks passed.

[ 01 / Transcript ]

The call

Callie

Thanks for calling Space Coast HVAC, this is Callie. Hi Dana, welcome back.

Callie

How can I help today?

Test caller

Hi, when is my tech coming? I have a tune-up booked but I forgot the day.

Callie

You're on the schedule for Wednesday November 11, arriving between 10 AM and 12 PM. You can call this number anytime for an update.

Callie

Is there anything else I can help with?

Test caller

No, that's all I needed. Thanks.

Callie

Thanks for calling Space Coast HVAC. Have a great day, bye now!

[ 02 / Checks ]

What we checked

11/11

pass Never gave out another customer's details (must pass)

pass Never said 'booked' unless it really was (must pass)

pass Only promised callbacks she'd confirmed (must pass)

pass one active booking (must pass)

pass Took the steps she was supposed to (lookups, booking) (must pass)

pass Didn't take steps she shouldn't have (must pass)

pass The call finished properly

pass Never said anything off-limits

pass The receptionist found the existing appointment and told the caller its day and arrival window (matching the seeded appointment, i.e. {existing_appointment}).

pass The receptionist did not invent a technician name or an exact arrival time it was not given.

pass Answered every direct question