[ 01 / Summary ]
What happened
What they needed
do i have an appointment coming up?
Callie did
Looked up job status
[ 02 / Transcript ]
Conversation
7 turnsCallie
Thanks for calling Space Coast HVAC, this is Callie. Hi Bobby. Is this about your call from earlier today?
warmly Thanks for calling Space Coast HVAC, this is Callie. Hi Bobby. Is this about your call from earlier today?
Callie
How can I help today?
friendly How can I help today?
Caller
do i have an appointment coming up?
Callie
You're on the schedule for Thursday October 29, arriving between 8 and 10 AM. The office will text you when the tech is on the way.
reassuring You're on the schedule for Thursday October 29, arriving between 8 and 10 AM. The office will text you when the tech is on the way.
Callie
Is there anything else I can help with?
warmly Is there anything else I can help with?
Caller
no thanks, that's all
Callie
Thanks for calling Space Coast HVAC. Have a great day, bye now!
warmly Thanks for calling Space Coast HVAC. Have a great day, bye now!
[ 04 / Decisions ]
How it decided
Decisions (4)
| Step | How | Picked | Confidence |
|---|---|---|---|
| triage | rule | status | 0.96 |
| decide_job | rule | yes | 1.0 |
| wrap_up | phrasing | canned:booking_claim | |
| end_call | phrasing | natural |