[ 01 / Summary ]
What happened
What they needed
Hi, my AC is blowing warm air.
Callie did
Replied — no action needed
[ 02 / Transcript ]
Conversation
4 turnsCallie
Thanks for calling Space Coast HVAC, this is Callie. Hi Bobby. Is this about the AC from earlier today?
warmly Thanks for calling Space Coast HVAC, this is Callie. Hi Bobby. Is this about the AC from earlier today?
Callie
How can I help today?
friendly How can I help today?
Caller
Hi, my AC is blowing warm air.
Callie
Sorry it's out. Is anyone there elderly, a baby, or with a medical condition, or is it getting really hot or cold inside?
[ 04 / Decisions ]
How it decided
Decisions (2)
| Step | How | Picked | Confidence |
|---|---|---|---|
| triage | rule | outage | 0.93 |
| collect_vulnerable | phrasing | canned:new_name:AC's |