[ 01 / Summary ]
What happened
What they needed
Hi, my AC stopped cooling, do you have anything tomorrow afternoon?
Callie did
Replied — no action needed
[ 02 / Transcript ]
Conversation
4 turnsCallie
Space Coast HVAC here, this is Callie.
Callie
How can I help? I can book a visit, check on your tech, or flag an AC or heat outage.
Caller
Hi, my AC stopped cooling, do you have anything tomorrow afternoon?
Callie
Sorry your AC went out. Is anyone there elderly, a baby, or with a medical condition, or is it getting really hot or cold inside?
[ 04 / Decisions ]
How it decided
Decisions (2)
| Step | How | Picked | Confidence |
|---|---|---|---|
| triage | rule | outage | 0.93 |
| collect_vulnerable | phrasing | natural |