[ Test call (live demo) / #6660 ]

Rick Moreno

Mon Oct 26, 3:38 PM · (628) •••-0151 · 20 turns

Test call (live demo)Bookedbooked

[ 01 / Summary ]

What happened

What they needed

Hi, my AC keeps turning on and off every couple minutes, can I get someone out?

Callie did

Booked Tuesday October 27, arriving between 8 and 10 AM with a technician
Sent a confirmation text
Explained the service area and referred them
Confirmed the callback number
Recorded text-message consent

Booked

Tuesday October 27, arriving between 8 and 10 AM · Tech: a technician · •• Cassia Blvd, Satellite Beach

[ 02 / Transcript ]

Conversation

20 turns

Callie

Thanks for calling Space Coast HVAC, this is Callie.

Callie

How can I help today?

Caller

Hi, my AC keeps turning on and off every couple minutes, can I get someone out?

Callie

Happy to help with that. Can I grab your name?

Caller

Yeah, it is Rick Moreno.

Callie

Thanks, Rick. And what's the service address, with the town?

Caller

It is •• Cassia Blvd in Satellite Beach.

Callie

Just to confirm, that's 2 2 •• Cassia Boulevard, in Satellite Beach, right?

Caller

That is correct. Can you do Tuesday for that?

Callie

I can't give exact times, but the tech can go over that when they're there.

Callie

Is (628) •••-0151 the best number to reach you? Space Coast HVAC can text you a confirmation and updates about this appointment at this number. Up to 5 texts per request. Msg and data rates may apply. Reply HELP for help or STOP to opt out anytime. Is that okay?

Caller

That number is fine, and texts are okay. Just to be sure, Tuesday works for me, is that when they are coming?

Callie

The tech can go over that when they're there.

Callie

Got it, Tuesday works for you, and just to confirm, I have Tuesday October 27, arriving between 8 and 10 AM, or Wednesday October 28, arriving between 8 and 10 AM. Which works better for you?

Caller

Tuesday works for me.

Callie

Great, Tuesday October 27 it is, arriving between 8 and 10 AM. Should I book that?

Caller

Yes, please book that.

Callie

Perfect, you're all set. You're all set for Tuesday October 27, arriving between 8 and 10 AM with a technician. I'll text you a confirmation. Anything else, just call or text this number. Is there anything else I can help with?

Caller

No, that is everything. Thanks for your help. Goodbye.

Callie

Thanks for calling Space Coast HVAC. Have a great day, bye now!

[ 04 / Decisions ]

How it decided

Decisions (19)

Step	How	Picked	Confidence
triage	rule	booking	0.92
decide_ack_area	rule
decide_gate	rule	name	1.0
gate_ask_name	phrasing	natural
decide_gate	rule	address	1.0
gate_ask_address	phrasing	natural
decide_gate	rule	address_confirm	1.0
gate_confirm_address	phrasing	canned:new_number
decide_gate	rule	callback_confirm	1.0
gate_confirm_callback	phrasing	canned:too_long
decide_gate	rule	go_booking	1.0
collect_pick	phrasing	natural
decide_pick	rule	confirm	1.0
collect_slot_ok	phrasing	natural
decide_confirm	rule	book	1.0
decide_booked	rule	yes	1.0
decide_confirm_text	rule
wrap_up	phrasing	natural
end_call	phrasing	natural