[ 01 / Summary ]
What happened
What they needed
ac clicking need someone
Callie did
Booked Tuesday October 27, arriving between 8 and 10 AM with a technician
Sent a confirmation text
Explained the service area and referred them
Confirmed the callback number
Sent a confirmation text
Explained the service area and referred them
Confirmed the callback number
Booked
Tuesday October 27, arriving between 8 and 10 AM · Tech: a technician · •• n atlantic ave, Cocoa Beach
[ 02 / Transcript ]
Conversation
20 turnsCallie
Space Coast HVAC here, this is Callie.
Callie
How can I help? I can book a visit, check on your tech, or flag an AC or heat outage.
Caller
ac clicking need someone
Callie
Happy to get someone out for that clicking AC. Can I get your name?
Caller
jason lee
Callie
Got it, Jason. What's the service address, with the town?
Caller
150 n atlantic cocoa beach
Callie
Got it, in Cocoa Beach. What's the house number and street?
Caller
•• n atlantic ave
Callie
Got it, •• N Atlantic Ave, Cocoa Beach. Is that correct?
Caller
yes
Callie
Is (856) •••-0118 the best number to reach you?
Caller
yes
Callie
I have Tuesday October 27, arriving between 8 and 10 AM or Wednesday October 28, arriving between 8 and 10 AM. Which works better?
Caller
tuesday first one
Callie
Perfect, Tuesday October 27, arriving between 8 and 10 AM. Should I book that?
Caller
yes book it
Callie
You're all set for Tuesday October 27, between 8 and 10 AM. Your ref is SC-1601. Just reply if you need to change it. Anything else I can help with?
Caller
all good thanks
Callie
Thanks for calling Space Coast HVAC. Take care!
[ 04 / Decisions ]
How it decided
Decisions (21)
| Step | How | Picked | Confidence |
|---|---|---|---|
| triage | rule | booking | 0.92 |
| decide_ack_area | rule | ||
| decide_gate | rule | name | 1.0 |
| gate_ask_name | phrasing | natural | |
| decide_gate | rule | address | 1.0 |
| gate_ask_address | phrasing | natural | |
| decide_gate | rule | address | 1.0 |
| gate_ask_address | phrasing | natural | |
| decide_gate | rule | address_confirm | 1.0 |
| gate_confirm_address | phrasing | natural | |
| decide_gate | rule | callback_confirm | 1.0 |
| gate_confirm_callback | phrasing | natural | |
| decide_gate | rule | go_booking | 1.0 |
| collect_pick | phrasing | canned:timeout | |
| decide_pick | rule | confirm | 1.0 |
| collect_slot_ok | phrasing | natural | |
| decide_confirm | rule | book | 1.0 |
| decide_booked | rule | yes | 1.0 |
| decide_confirm_text | rule | ||
| wrap_up | phrasing | natural | |
| end_call | phrasing | natural |