[ Test call (live demo) / #6653 ]
(253) •••-0140
Mon Oct 26, 3:38 PM · (253) •••-0140 · 10 turns
[ 01 / Summary ]
What happened
What they needed
Hi, I just need the owner to call me back about some ductwork.
Callie did
Took a message for you
Confirmed the callback number
Confirmed the callback number
[ 02 / Transcript ]
Conversation
10 turnsCallie
Thanks for calling Space Coast HVAC, this is Callie.
Callie
How can I help today?
Caller
Hi, I just need the owner to call me back about some ductwork.
Callie
I can pass that along to the owner for you. What's your name?
Caller
I'd rather not, just have them call this number.
Callie
No problem, can I just get a first name so we know who to ask for?
Caller
I'd really rather not, just have them call back the number on caller ID regarding replacing ductwork.
Callie
No problem. Is (253) •••-0140 the best number to reach you?
Caller
Yes, that's the right number. That is all I need, thank you.
Callie
Sounds good, I've let the owner know. Someone will reach back out to you. Is there anything else?
[ 04 / Decisions ]
How it decided
Decisions (8)
| Step | How | Picked | Confidence |
|---|---|---|---|
| decide_gate | rule | name | 1.0 |
| gate_ask_name | phrasing | natural | |
| decide_gate | rule | name | 1.0 |
| gate_ask_name | phrasing | natural | |
| decide_gate | rule | callback_confirm | 1.0 |
| gate_confirm_callback | phrasing | canned:new_promise | |
| decide_gate | rule | go_owner | 1.0 |
| wrap_up | phrasing | natural |