[ Test call (live demo) / #6647 ]
(839) •••-0165
Mon Oct 26, 3:38 PM · (839) •••-0165 · 9 turns
[ 01 / Summary ]
What happened
What they needed
It's Linda Chase. Wait, hold on a second... I actually smell gas by the furnace closet, like rotten eggs.
Callie did
Sent an urgent alert to the on-call tech
Gave a safety warning
Explained the service area and referred them
Confirmed the callback number
Gave a safety warning
Explained the service area and referred them
Confirmed the callback number
[ 02 / Transcript ]
Conversation
9 turnsCallie
Thanks for calling Space Coast HVAC, this is Callie.
Callie
How can I help today?
Caller
Hi, I'd like to schedule a tune-up for my system.
Callie
I'd be glad to help with that. Can I grab your name?
Caller
It's Linda Chase. Wait, hold on a second... I actually smell gas by the furnace closet, like rotten eggs.
Callie
Please get everyone out of the house right now. Once you're outside, call 911, or the gas company if you smell gas. Don't flip any switches on the way out. I'm marking this urgent for the owner.
Callie
Is (839) •••-0165 the best number to reach you?
Caller
Yes, that's my number. I'm heading outside right now, thank you.
Callie
When you're safely outside, what's the address?
[ 04 / Decisions ]
How it decided
Decisions (7)
| Step | How | Picked | Confidence |
|---|---|---|---|
| triage | rule | booking | 0.88 |
| decide_ack_area | rule | ||
| decide_gate | rule | name | 1.0 |
| gate_ask_name | phrasing | natural | |
| decide_gate | rule | callback_confirm | 1.0 |
| decide_gate | rule | go_danger | 1.0 |
| collect_danger_address | phrasing | canned:timeout |