[ Test call (live demo) / #6646 ]

(625) •••-0105

Mon Oct 26, 3:38 PM · (625) •••-0105 · 7 turns

Test call (live demo)Passed to youUrgent — passed to on-callUrgent

[ 01 / Summary ]

What happened

What they needed

Yeah hi, there's a burning smell coming out of my air vents since the AC came on.

Callie did

Sent an urgent alert to the on-call tech
Gave a safety warning
Confirmed the callback number

Passed to you

Urgent

danger

Alert for the on-call tech · not sent — no owner phone configured; logged only

DANGER Yeah hi, there's a burning smell coming out of my air vents since the AC came on. at unknown address

open · call back (625) •••-0105

Passed to you

Urgent

danger

Alert for the on-call tech · not sent — no owner phone configured; logged only

DANGER It's Linda Chase. Wait, hold on a second... I actually smell gas by the furnace closet, like rotten eggs. at unknown address

open · call back (839) •••-0165

[ 02 / Transcript ]

Conversation

7 turns

Callie

Thanks for calling Space Coast HVAC, this is Callie.

Callie

How can I help today?

Caller

Yeah hi, there's a burning smell coming out of my air vents since the AC came on.

Callie

Please get everyone out of the house right now. Once you're outside, call 911, or the gas company if you smell gas. Don't flip any switches on the way out. I'm marking this urgent for the owner.

Callie

Is (625) •••-0105 the best number to reach you?

Caller

Yes, that is my number. I am heading outside right now.

Callie

Got it, thanks for letting me know. Once you're safely outside, what's the address?

[ 04 / Decisions ]

How it decided

Decisions (3)

Step	How	Picked	Confidence
decide_gate	rule	callback_confirm	1.0
decide_gate	rule	go_danger	1.0
collect_danger_address	phrasing	natural