[ 01 / Summary ]
What happened
What they needed
No, thank you
Callie did
Explained the service area and referred them
[ 02 / Transcript ]
Conversation
10 turnsCallie
Thanks for calling Space Coast HVAC, this is Callie.
warmly Thanks for calling Space Coast HVAC, this is Callie.
Callie
How can I help today?
friendly How can I help today?
Caller
My AC is out, are you guys able to come out?
Callie
Sorry it's out. Is anyone there elderly, a baby, or with a medical condition, or is it getting really hot or cold inside?
Caller
No, it's just me, but I'm up in Jacksonville
Callie
Okay, good. Let's get a repair visit on the books.
Callie
I'm sorry, we don't cover Jacksonville. We cover Merritt Island, Cocoa, Cocoa Beach, Rockledge, Titusville, Melbourne, Viera, and Satellite Beach. For your area, Cool Breeze Air at (321) •••-0199 should be able to help.
apologetic I'm sorry, we don't cover Jacksonville. We cover Merritt Island, Cocoa, Cocoa Beach, Rockledge, Titusville, Melbourne, Viera, and Satellite Beach. warmly For your area, Cool Breeze Air at (321) •••-0199 should be able to help.
Callie
Is there anything else I can help with?
warmly Is there anything else I can help with?
Caller
No, thank you
Callie
Thanks for calling Space Coast HVAC. Have a great day, bye now!
warmly Thanks for calling Space Coast HVAC. Have a great day, bye now!
[ 04 / Decisions ]
How it decided
Decisions (4)
| Step | How | Picked | Confidence |
|---|---|---|---|
| triage | rule | outage | 0.93 |
| decide_vulnerable | rule | no | 0.95 |
| decide_gate | rule | out_of_area | 1.0 |
| decide_anything_else | rule | done | 0.95 |