[ 01 / Summary ]
What happened
What they needed
There's a burning smell for a second when the heat kicks on.
Callie did
Sent an urgent alert to the on-call tech
Gave a safety warning
Confirmed the callback number
Gave a safety warning
Confirmed the callback number
Passed to you
danger
What the on-call tech got
DANGER There's a burning smell for a second when the heat kicks on. at •• S Washington Ave
resolved · call back (321) •••-0170
[ 02 / Transcript ]
Conversation
12 turnsCallie
Space Coast HVAC here, this is Callie.
Callie
How can I help? I can book a visit, check on your tech, or flag an AC or heat outage.
Caller
There's a burning smell for a second when the heat kicks on.
Callie
Please get everyone out of the house right now. Once you're outside, call 911, or the gas company if you smell gas. Don't flip any switches on the way out. I'm marking this urgent for the owner.
Callie
Is (321) •••-0170 the best number to reach you?
Caller
Yes
Callie
When you're safely outside, what's the address?
Caller
•• S Washington Ave, Titusville
Callie
It's marked urgent and the owner has your number. Please stay outside until the fire department or the gas company says it's safe.
Callie
Is there anything else I can help with?
Caller
No
Callie
Thanks for contacting Space Coast HVAC. Take care!
[ 04 / Decisions ]
How it decided
Decisions (2)
| Step | How | Picked | Confidence |
|---|---|---|---|
| decide_gate | rule | callback_confirm | 1.0 |
| decide_gate | rule | go_danger | 1.0 |