[ 01 / Summary ]
What happened
What they needed
No, thanks
Callie did
Booked repair · Sat Oct 31, 8:00 AM
Sent a confirmation text
Explained the service area and referred them
Confirmed the callback number
Recorded text-message consent
Sent a confirmation text
Explained the service area and referred them
Confirmed the callback number
Recorded text-message consent
Booked
Sat Oct 31, 8:00 AM · •• Florida Ave, Cocoa 32922 · booked
My AC drain line is clogged and the pan is full of water. Can I get someone out?
Couldn't verify
Caller said •• Florida Ave, Cocoa 32922
[ 02 / Transcript ]
Conversation
22 turnsCallie
Thanks for calling Space Coast HVAC, this is Callie.
warmly Thanks for calling Space Coast HVAC, this is Callie.
Callie
How can I help today?
friendly How can I help today?
Caller
My AC drain line is clogged and the pan is full of water. Can I get someone out?
Callie
Happy to get someone out.
cheerfully Happy to get someone out.
Callie
Can I get your name?
Caller
Rob Diaz
Callie
What's the service address, with the town?
Caller
•• Florida Avenue, Cocoa
Callie
Just to confirm, that's 4 1 •• Florida Avenue, in Cocoa, right?
Caller
Yes
Callie
Is (321) •••-0167 the best number to reach you? This is Callie with Data Rabbit Front Door. Is it okay if I text you a confirmation and updates about this appointment at this number? It's up to 5 texts per request. Msg and data rates may apply. Reply HELP for help or STOP to opt out anytime.
Caller
Yes
Callie
I have Monday October 26, arriving between 8 and 10 AM or Tuesday October 27, arriving between 8 and 10 AM. Which works better?
Caller
Saturday morning
Callie
For Saturday morning, I have Saturday October 31, arriving between 8 and 10 AM or Saturday October 31, arriving between 10 AM and 12 PM. Which works better?
Caller
The first one
Callie
Just to confirm, Saturday October 31, arriving between 8 and 10 AM. Should I book that?
Caller
Yes
Callie
You're all set for Saturday October 31, arriving between 8 and 10 AM with a technician. I'll text you a confirmation. Anything else, just call or text this number.
warmly You're all set for Saturday October 31, arriving between 8 and 10 AM with a technician. I'll text you a confirmation. friendly Anything else, just call or text this number.
Callie
Is there anything else I can help with?
warmly Is there anything else I can help with?
Caller
No, thanks
Callie
Thanks for calling Space Coast HVAC. Have a great day, bye now!
warmly Thanks for calling Space Coast HVAC. Have a great day, bye now!
[ 04 / Decisions ]
How it decided
Decisions (13)
| Step | How | Picked | Confidence |
|---|---|---|---|
| triage | rule | booking | 0.88 |
| decide_ack_area | rule | ||
| decide_gate | rule | name | 1.0 |
| decide_gate | rule | address | 1.0 |
| decide_gate | rule | address_confirm | 1.0 |
| decide_gate | rule | callback_confirm | 1.0 |
| decide_gate | rule | go_booking | 1.0 |
| decide_pick | rule | ask | 1.0 |
| decide_pick | rule | confirm | 1.0 |
| decide_confirm | rule | book | 1.0 |
| decide_booked | rule | yes | 1.0 |
| decide_confirm_text | rule | ||
| decide_anything_else | rule | done | 0.95 |