[ 01 / Summary ]
What happened
What they needed
Do you do ductless mini splits? Need a quote for the garage.
Callie did
Booked install_estimate · Tue Oct 27, 8:00 AM
Sent a confirmation text
Answered a price question
Explained the service area and referred them
Confirmed the callback number
Sent a confirmation text
Answered a price question
Explained the service area and referred them
Confirmed the callback number
Booked
Tue Oct 27, 8:00 AM · •• Stadium Pkwy, Viera 32940 · booked
Do you do ductless mini splits? Need a quote for the garage.
Couldn't verify
Caller said •• Stadium Pkwy, Viera 32940
[ 02 / Transcript ]
Conversation
23 turnsCallie
Space Coast HVAC here, this is Callie.
Callie
How can I help? I can book a visit, check on your tech, or flag an AC or heat outage.
Caller
Do you do ductless mini splits? Need a quote for the garage.
Callie
Good question. Pricing on a new system depends on the home, so we don't quote over the phone. We can send someone out for a free in-home estimate, and we offer 0% financing for 12 months on approved credit.
Callie
Want me to set up the estimate visit?
Caller
yes
Callie
Happy to get someone out.
Callie
Can I get your name?
Caller
Amy Grant
Callie
What's the service address, with the town?
Caller
•• Stadium Pkwy, Viera
Callie
Got it: •• Stadium Pkwy, Viera. Is that right?
Caller
yes
Callie
Is (321) •••-0166 the best number to reach you?
Caller
yes
Callie
I have Monday October 26, arriving between 8 and 10 AM or Tuesday October 27, arriving between 8 and 10 AM. Which works better?
Caller
2nd
Callie
Just to confirm, Tuesday October 27, arriving between 8 and 10 AM. Should I book that?
Caller
yes
Callie
You're booked for Tuesday October 27, arriving between 8 and 10 AM with a technician. Ref SC-2017. Reply here if you need to change it.
Callie
Is there anything else I can help with?
Caller
no
Callie
Thanks for contacting Space Coast HVAC. Take care!
[ 04 / Decisions ]
How it decided
Decisions (12)
| Step | How | Picked | Confidence |
|---|---|---|---|
| triage | classifier | pricing | 0.86 |
| decide_estimate | rule | yes | 0.95 |
| decide_ack_area | rule | ||
| decide_gate | rule | name | 1.0 |
| decide_gate | rule | address | 1.0 |
| decide_gate | rule | address_confirm | 1.0 |
| decide_gate | rule | callback_confirm | 1.0 |
| decide_gate | rule | go_booking | 1.0 |
| decide_pick | rule | confirm | 1.0 |
| decide_confirm | rule | book | 1.0 |
| decide_booked | rule | yes | 1.0 |
| decide_confirm_text | rule |