[ 01 / Summary ]
What happened
What they needed
I have a question for the owner about your maintenance plan, can someone call me back?
Callie did
Took a message for you
Confirmed the callback number
Confirmed the callback number
Passed to you
message
What you got
I have a question for the owner about your maintenance plan, can someone call me back? (Paul Lee)
open · call back (321) •••-0165
[ 02 / Transcript ]
Conversation
12 turnsCallie
Thanks for calling Space Coast HVAC, this is Callie.
warmly Thanks for calling Space Coast HVAC, this is Callie.
Callie
How can I help today?
friendly How can I help today?
Caller
I have a question for the owner about your maintenance plan, can someone call me back?
Callie
I'll take a message for the owner and have them call you back.
warmly I'll take a message for the owner and have them call you back.
Callie
Can I get your name?
Caller
Paul Lee
Callie
Is (321) •••-0165 the best number to reach you?
Caller
Yes
Callie
I've notified the owner. Someone will call you back.
reassuring I've notified the owner. Someone will call you back.
Callie
Is there anything else I can help with?
warmly Is there anything else I can help with?
Caller
No, that's it
Callie
Thanks for calling Space Coast HVAC. Have a great day, bye now!
warmly Thanks for calling Space Coast HVAC. Have a great day, bye now!
[ 04 / Decisions ]
How it decided
Decisions (3)
| Step | How | Picked | Confidence |
|---|---|---|---|
| decide_gate | rule | name | 1.0 |
| decide_gate | rule | callback_confirm | 1.0 |
| decide_gate | rule | go_owner | 1.0 |