[ 01 / Summary ]
What happened
What they needed
No, thank you
Callie did
Booked repair · with Marcus
Sent a confirmation text
Confirmed the callback number
Recorded text-message consent
Sent a confirmation text
Confirmed the callback number
Recorded text-message consent
Booked
time TBD · Tech: Marcus · •• Babcock St, Melbourne 32901 · done
My AC is blowing warm air.
Couldn't verify
Caller said •• Babcock St, Melbourne 32901
[ 02 / Transcript ]
Conversation
22 turnsCallie
Thanks for calling Space Coast HVAC, this is Callie.
warmly Thanks for calling Space Coast HVAC, this is Callie.
Callie
How can I help today?
friendly How can I help today?
Caller
My AC is blowing warm air.
Callie
Sorry it's out. Is anyone there elderly, a baby, or with a medical condition, or is it getting really hot or cold inside?
Caller
No, nobody like that, it's just warm
Callie
Okay, good. Let's get a repair visit on the books.
Callie
Can I get your name?
Caller
Sue Patel
Callie
What's the service address, with the town?
Caller
•• Babcock Street, Melbourne
Callie
Just to confirm, that's 9 0 •• Babcock Street, in Melbourne, right?
Caller
Yes
Callie
Is (321) •••-0162 the best number to reach you? This is Callie with Data Rabbit Front Door. Is it okay if I text you a confirmation and updates about this appointment at this number? It's up to 5 texts per request. Msg and data rates may apply. Reply HELP for help or STOP to opt out anytime.
Caller
Yes
Callie
I have Saturday October 24, arriving between 8 and 10 AM or Monday October 26, arriving between 8 and 10 AM. Which works better?
Caller
The first one
Callie
Just to confirm, Saturday October 24, arriving between 8 and 10 AM. Should I book that?
Caller
Yes
Callie
You're all set for Saturday October 24, arriving between 8 and 10 AM with a technician. I'll text you a confirmation. Anything else, just call or text this number.
warmly You're all set for Saturday October 24, arriving between 8 and 10 AM with a technician. I'll text you a confirmation. friendly Anything else, just call or text this number.
Callie
Is there anything else I can help with?
warmly Is there anything else I can help with?
Caller
No, thank you
Callie
Thanks for calling Space Coast HVAC. Have a great day, bye now!
warmly Thanks for calling Space Coast HVAC. Have a great day, bye now!
[ 04 / Decisions ]
How it decided
Decisions (12)
| Step | How | Picked | Confidence |
|---|---|---|---|
| triage | rule | outage | 0.93 |
| decide_vulnerable | rule | no | 0.95 |
| decide_gate | rule | name | 1.0 |
| decide_gate | rule | address | 1.0 |
| decide_gate | rule | address_confirm | 1.0 |
| decide_gate | rule | callback_confirm | 1.0 |
| decide_gate | rule | go_booking | 1.0 |
| decide_pick | rule | confirm | 1.0 |
| decide_confirm | rule | book | 1.0 |
| decide_booked | rule | yes | 1.0 |
| decide_confirm_text | rule | ||
| decide_anything_else | rule | done | 0.95 |