[ Text / #1359 ]

Jim Ortiz

Thu Oct 22, 7:55 AM · (321) •••-0161 · 20 turns

TextBookedbooked

[ 01 / Summary ]

What happened

What they needed

nope thanks

Callie did

Booked maintenance · with Mike
Sent a confirmation text
Explained the service area and referred them
Confirmed the callback number

Booked

time TBD · Tech: Mike · •• Ocean Beach Blvd, Cocoa Beach 32931 · done

Can I get my annual maintenance done this week?

Couldn't verify

Caller said •• Ocean Beach Blvd, Cocoa Beach 32931

[ 02 / Transcript ]

Conversation

20 turns

Callie

Space Coast HVAC here, this is Callie.

Callie

How can I help? I can book a visit, check on your tech, or flag an AC or heat outage.

Caller

Can I get my annual maintenance done this week?

Callie

Happy to get someone out.

Callie

Can I get your name?

Caller

Jim Ortiz

Callie

What's the service address, with the town?

Caller

•• Ocean Beach Blvd, Cocoa Beach

Callie

Got it: •• Ocean Beach Blvd, Cocoa Beach. Is that right?

Caller

yes

Callie

Is (321) •••-0161 the best number to reach you?

Caller

yes

Callie

I have Saturday October 24, arriving between 8 and 10 AM or Monday October 26, arriving between 8 and 10 AM. Which works better?

Caller

first one

Callie

Just to confirm, Saturday October 24, arriving between 8 and 10 AM. Should I book that?

Caller

yes

Callie

You're booked for Saturday October 24, arriving between 8 and 10 AM with a technician. Ref SC-2012. Reply here if you need to change it.

Callie

Is there anything else I can help with?

Caller

nope thanks

Callie

Thanks for contacting Space Coast HVAC. Take care!

[ 04 / Decisions ]

How it decided

Decisions (12)

Step	How	Picked	Confidence
triage	rule	booking	0.88
decide_ack_area	rule
decide_gate	rule	name	1.0
decide_gate	rule	address	1.0
decide_gate	rule	address_confirm	1.0
decide_gate	rule	callback_confirm	1.0
decide_gate	rule	go_booking	1.0
decide_pick	rule	confirm	1.0
decide_confirm	rule	book	1.0
decide_booked	rule	yes	1.0
decide_confirm_text	rule
decide_anything_else	rule	done	0.95