[ 01 / Summary ]
What happened
What they needed
I'm looking to replace a fifteen year old system and want an estimate.
Callie did
Took a message for you
Confirmed the callback number
Confirmed the callback number
Passed to you
message
What you got
Not yet, I'd rather have the owner call me first (Bill Chen)
resolved · call back (321) •••-0158
[ 02 / Transcript ]
Conversation
15 turnsCallie
Thanks for calling Space Coast HVAC, this is Callie.
warmly Thanks for calling Space Coast HVAC, this is Callie.
Callie
How can I help today?
friendly How can I help today?
Caller
I'm looking to replace a fifteen year old system and want an estimate.
Callie
Good question. Pricing on a new system depends on the home, so we don't quote over the phone. We can send someone out for a free in-home estimate, and we offer 0% financing for 12 months on approved credit.
friendly Good question. Pricing on a new system depends on the home, so we don't quote over the phone. warmly We can send someone out for a free in-home estimate, and we offer 0% financing for 12 months on approved credit.
Callie
Want me to set up the estimate visit?
Caller
Not yet, I'd rather have the owner call me first
Callie
No problem, I'll have the owner call you back instead.
Callie
Can I get your name?
Caller
Bill Chen
Callie
Is (321) •••-0158 the best number to reach you?
Caller
Yes
Callie
I've notified the owner. Someone will call you back.
reassuring I've notified the owner. Someone will call you back.
Callie
Is there anything else I can help with?
warmly Is there anything else I can help with?
Caller
No thanks
Callie
Thanks for calling Space Coast HVAC. Have a great day, bye now!
warmly Thanks for calling Space Coast HVAC. Have a great day, bye now!
[ 04 / Decisions ]
How it decided
Decisions (4)
| Step | How | Picked | Confidence |
|---|---|---|---|
| triage | rule | pricing | 0.92 |
| decide_gate | rule | name | 1.0 |
| decide_gate | rule | callback_confirm | 1.0 |
| decide_gate | rule | go_owner | 1.0 |