[ 01 / Summary ]
What happened
What they needed
Do you service Trane units?
Callie did
Replied — no action needed
[ 02 / Transcript ]
Conversation
9 turnsCallie
Space Coast HVAC here, this is Callie.
Callie
How can I help? I can book a visit, check on your tech, or flag an AC or heat outage.
Caller
Do you service Trane units?
Callie
Sure. What town are you in?
Caller
Merritt Island
Callie
Yes, we cover Merritt Island.
Callie
Want me to book a visit?
Caller
no thats all thanks
Callie
Thanks for contacting Space Coast HVAC. Take care!
[ 04 / Decisions ]
How it decided
Decisions (2)
| Step | How | Picked | Confidence |
|---|---|---|---|
| triage | rule | area | 0.9 |
| decide_area_only | rule | yes | 1.0 |