[ 01 / Summary ]
What happened
What they needed
No, thanks
Callie did
Booked repair · with Jenna
Sent a confirmation text
Explained the service area and referred them
Confirmed the callback number
Recorded text-message consent
Sent a confirmation text
Explained the service area and referred them
Confirmed the callback number
Recorded text-message consent
Booked
time TBD · Tech: Jenna · •• Garden St, Titusville 32796 · done
My thermostat screen is blank and nothing turns on.
Missing unit
Caller said •• Garden St, Titusville 32796
Verified •• Garden St, Titusville FL 32796-3283
[ 02 / Transcript ]
Conversation
24 turnsCallie
Thanks for calling Space Coast HVAC, this is Callie.
warmly Thanks for calling Space Coast HVAC, this is Callie.
Callie
How can I help today?
friendly How can I help today?
Caller
My thermostat screen is blank and nothing turns on.
Callie
Happy to get someone out.
cheerfully Happy to get someone out.
Callie
Can I get your name?
Caller
Yes, I checked the breaker, it's fine
Callie
Sorry, what name should I put this under?
Caller
Maria Santos
Callie
What's the service address, with the town?
Caller
•• Garden Street, Titusville
Callie
Just to confirm, that's 1 6 0 •• Garden Street, in Titusville, right?
Caller
Yes
Callie
Is (321) •••-0154 the best number to reach you? This is Callie with Data Rabbit Front Door. Is it okay if I text you a confirmation and updates about this appointment at this number? It's up to 5 texts per request. Msg and data rates may apply. Reply HELP for help or STOP to opt out anytime.
Caller
Yes
Callie
I have Thursday October 22, arriving between 8 and 10 AM or Friday October 23, arriving between 8 and 10 AM. Which works better?
Caller
The afternoon one
Callie
For afternoon, I have Thursday October 22, arriving between 12 and 2 PM or Friday October 23, arriving between 12 and 2 PM. Which works better?
Caller
The first one
Callie
Just to confirm, Thursday October 22, arriving between 12 and 2 PM. Should I book that?
Caller
Yes
Callie
You're all set for Thursday October 22, arriving between 12 and 2 PM with a technician. I'll text you a confirmation. Anything else, just call or text this number.
warmly You're all set for Thursday October 22, arriving between 12 and 2 PM with a technician. I'll text you a confirmation. friendly Anything else, just call or text this number.
Callie
Is there anything else I can help with?
warmly Is there anything else I can help with?
Caller
No, thanks
Callie
Thanks for calling Space Coast HVAC. Have a great day, bye now!
warmly Thanks for calling Space Coast HVAC. Have a great day, bye now!
[ 04 / Decisions ]
How it decided
Decisions (14)
| Step | How | Picked | Confidence |
|---|---|---|---|
| triage | rule | booking | 0.88 |
| decide_ack_area | rule | ||
| decide_gate | rule | name | 1.0 |
| decide_gate | rule | name | 1.0 |
| decide_gate | rule | address | 1.0 |
| decide_gate | rule | address_confirm | 1.0 |
| decide_gate | rule | callback_confirm | 1.0 |
| decide_gate | rule | go_booking | 1.0 |
| decide_pick | rule | ask | 1.0 |
| decide_pick | rule | confirm | 1.0 |
| decide_confirm | rule | book | 1.0 |
| decide_booked | rule | yes | 1.0 |
| decide_confirm_text | rule | ||
| decide_anything_else | rule | done | 0.95 |