[ 01 / Summary ]
What happened
What they needed
How much for a new 3 ton system?
Callie did
Took a message for you
Confirmed the callback number
Confirmed the callback number
Passed to you
message
What you got
Not yet, can the owner just text me a ballpark first? (Greg Holt)
resolved · call back (321) •••-0151
[ 02 / Transcript ]
Conversation
16 turnsCallie
Space Coast HVAC here, this is Callie.
Callie
How can I help? I can book a visit, check on your tech, or flag an AC or heat outage.
Caller
How much for a new 3 ton system?
Callie
Good question. Pricing on a new system depends on the home, so we don't quote over the phone. We can send someone out for a free in-home estimate, and we offer 0% financing for 12 months on approved credit.
Callie
Want me to set up the estimate visit?
Caller
Not yet, can the owner just text me a ballpark first?
Callie
Good question. The tech can go over that when they're there.
Callie
I'll take a message for the owner and have them call you back.
Callie
Can I get your name?
Caller
Greg Holt
Callie
Is (321) •••-0151 the best number to reach you?
Caller
yes
Callie
I've notified the owner. Someone will call you back.
Callie
Is there anything else I can help with?
Caller
no thats all
Callie
Thanks for contacting Space Coast HVAC. Take care!
[ 04 / Decisions ]
How it decided
Decisions (4)
| Step | How | Picked | Confidence |
|---|---|---|---|
| triage | rule | pricing | 0.92 |
| decide_gate | rule | name | 1.0 |
| decide_gate | rule | callback_confirm | 1.0 |
| decide_gate | rule | go_owner | 1.0 |