[ 01 / Summary ]
What happened
What they needed
Hi, yeah, I'd like to schedule a tune-up on my AC before it gets hot again.
Callie did
Booked maintenance · with Marcus
Sent a confirmation text
Explained the service area and referred them
Confirmed the callback number
Recorded text-message consent
Sent a confirmation text
Explained the service area and referred them
Confirmed the callback number
Recorded text-message consent
Booked
time TBD · Tech: Marcus · •• Hibiscus Blvd, Melbourne 32901 · done
Hi, yeah, I'd like to schedule a tune-up on my AC before it gets hot again.
Couldn't verify
Caller said •• Hibiscus Blvd, Melbourne 32901
[ 02 / Transcript ]
Conversation
20 turnsCallie
Thanks for calling Space Coast HVAC, this is Callie.
warmly Thanks for calling Space Coast HVAC, this is Callie.
Callie
How can I help today?
friendly How can I help today?
Caller
Hi, yeah, I'd like to schedule a tune-up on my AC before it gets hot again.
Callie
Happy to get someone out.
cheerfully Happy to get someone out.
Callie
Can I get your name?
Caller
Linda Park
Callie
What's the service address, with the town?
Caller
•• Hibiscus Boulevard in Melbourne
Callie
Just to confirm, that's 2 1 •• Hibiscus Boulevard, in Melbourne, right?
Caller
Yes
Callie
Is (321) •••-0150 the best number to reach you? This is Callie with Data Rabbit Front Door. Is it okay if I text you a confirmation and updates about this appointment at this number? It's up to 5 texts per request. Msg and data rates may apply. Reply HELP for help or STOP to opt out anytime.
Caller
Yes, that's my cell
Callie
I have Wednesday October 21, arriving between 8 and 10 AM or Thursday October 22, arriving between 8 and 10 AM. Which works better?
Caller
The first one
Callie
Just to confirm, Wednesday October 21, arriving between 8 and 10 AM. Should I book that?
Caller
Yes please
Callie
You're all set for Wednesday October 21, arriving between 8 and 10 AM with a technician. I'll text you a confirmation. Anything else, just call or text this number.
warmly You're all set for Wednesday October 21, arriving between 8 and 10 AM with a technician. I'll text you a confirmation. friendly Anything else, just call or text this number.
Callie
Is there anything else I can help with?
warmly Is there anything else I can help with?
Caller
No, that's it. Thank you!
Callie
Thanks for calling Space Coast HVAC. Have a great day, bye now!
warmly Thanks for calling Space Coast HVAC. Have a great day, bye now!
[ 04 / Decisions ]
How it decided
Decisions (11)
| Step | How | Picked | Confidence |
|---|---|---|---|
| triage | rule | booking | 0.88 |
| decide_ack_area | rule | ||
| decide_gate | rule | name | 1.0 |
| decide_gate | rule | address | 1.0 |
| decide_gate | rule | address_confirm | 1.0 |
| decide_gate | rule | callback_confirm | 1.0 |
| decide_gate | rule | go_booking | 1.0 |
| decide_pick | rule | confirm | 1.0 |
| decide_confirm | rule | book | 1.0 |
| decide_booked | rule | yes | 1.0 |
| decide_confirm_text | rule |