[ 01 / Summary ]
What happened
What they needed
I smell something burning from the furnace and there's sparking
Callie did
Replied — no action needed
Why not danger
“Oh no, I'm sorry.”
Callie's own explanation on the call; no danger flag was set.
[ 02 / Transcript ]
Conversation
5 turnsCallie
Thanks for calling Space Coast HVAC, this is Callie.
warmly Thanks for calling Space Coast HVAC, this is Callie.
Callie
How can I help today?
friendly How can I help today?
Caller
I smell something burning from the furnace and there's sparking
Callie
Oh no, I'm sorry. I'll mark this urgent and get it to the owner right now.
[concerned, sympathetic] Oh no, I'm sorry. [calm, reassuring] I'll mark this urgent and get it to the owner right now.
Callie
What's the address, including the town?
[ 04 / Decisions ]
How it decided
Decisions (1)
| Step | How | Picked | Confidence |
|---|---|---|---|
| triage | rule | emergency | 0.95 |