Luis Ortega

Thanks for calling Space Coast HVAC, this is Callie. Hi Luis, welcome back.

How can I help today?

You're in. Ask me anything about calls, callbacks, the schedule, or a customer.

About 28 contacts came in this week, Luis — that's 13 calls and 15 texts, with 16 of those after hours. Nine of them booked work, and six junk calls weren't counted in that. Anything else?

Yeah, three leak calls this week. Rob Diaz in Cocoa had a clogged drain line and booked a service. But two were passed to you — one from Karen Wills in Rockledge on Wednesday with water leaking from the AC closet, and one Saturday night on Carib Drive where the unit stopped and there's water on the floor. Anything else?

Nothing's come in since six tonight, Luis. It's been quiet. Anything else?

Overnight there were 11 contacts, all after six — mostly texts, two booked work. The big one: Amy Grant in Viera, urgent, AC stopped and it hit 84 with a baby in the house. Also Paul Lee in Rockledge whose AC quit, Nina Brooks in Satellite Beach with sparking from the furnace, plus Jim Ortiz and Sue Patel passed to you. Anything else?

You've got three callbacks waiting, Luis. Dana Whitfield in Merritt Island with a question from this evening, a Jim from Saturday night, and Paul Lee in Rockledge from Friday about a maintenance plan. None are urgent. Anything else?

Six junk calls this week, Luis — vendors, sales, and robocalls. None got passed to you. Anything else?

Last month there's nothing to compare — Callie wasn't answering for you, so it shows zero leads and zero bookings. This month so far you've got 28 leads and 9 booked. Anything else?

This week's top zip codes are 32940 with four calls, then 32901, 32937, and 32955 with three each, and 32931 with two. Towns are spread across Merritt Island, Melbourne, Rockledge, Satellite Beach, and Viera. Anything else?

I can't change rules by phone yet, so nothing was changed. Ask DataRabbit to set that up and it will stick. Anything else?

Carlos is on call tonight. Anything else?

Dana didn't book because she wasn't trying to — she texted a question for you and asked you to call her. That was handed off at 5:07 tonight as callback 1289, and it hasn't been called back yet. She had booked an AC tune-up yesterday, so this is separate. Anything else?

Talk soon.