[ 01 / Summary ]
What happened
What they needed
Hi, I need to schedule a tune up for my AC.
Callie did
Booked Tuesday October 27 at 8 AM with Mike
Sent a confirmation text
Sent a confirmation text
Booked
Tuesday October 27 at 8 AM · Tech: Mike · •• Banana River Dr, Merritt Island
[ 02 / Transcript ]
Conversation
8 turnsCallie
Thanks for calling Space Coast HVAC, this is Callie. Hi Dana, welcome back.
warmly Thanks for calling Space Coast HVAC, this is Callie. Hi Dana, welcome back.
Callie
How can I help today?
friendly How can I help today?
Caller
Hi, I need to schedule a tune up for my AC.
Callie
Happy to get someone out.
cheerfully Happy to get someone out.
Callie
I have Monday October 26 at 8 AM or Tuesday October 27 at 8 AM. Which works better?
Caller
Next Tuesday morning works.
Callie
You're all set for Tuesday October 27 at 8 AM with Mike. I'll text you a confirmation. Anything else, just call or text this number.
warmly You're all set for Tuesday October 27 at 8 AM with Mike. I'll text you a confirmation. friendly Anything else, just call or text this number.
Callie
Is there anything else I can help with?
warmly Is there anything else I can help with?
[ 04 / Decisions ]
How it decided
Decisions (3)
| Step | How | Picked | Confidence |
|---|---|---|---|
| triage | rule | booking | 0.88 |
| decide_area | rule | yes | 1.0 |
| decide_booked | rule | yes | 1.0 |