[ 01 / Summary ]
What happened
What they needed
how's revenue this week
Callie did
Replied — no action needed
[ 02 / Transcript ]
Conversation
16 turnsCaller
••••
Callie
Hi Dee. Dispatcher mode for your shift. Ask me anything: what's waiting, the schedule, who's on call, a customer. Changes need your YES first. LOCK when done.
Caller
how's revenue this week
Callie
I don't have revenue numbers, Dee — I handle everything except money and pricing. Ask the office for that.
Caller
what's waiting on me?
Callie
Three callbacks waiting on you: 1. Dana Whitfield (Merritt Island) — "I have a question," called Sun 5:08 PM 2. Jim (no town listed) — "Hi this is Jim," called Sat 7:57 PM 3. Paul Lee (Rockledge) — about a maintenance plan, called Fri 9:05 AM None flagged urgent. Want me to pull any details on one of them?
Caller
what's on the schedule tomorrow?
Callie
Nothing time-scheduled for tomorrow yet, Dee. But there are three urgent jobs sitting unscheduled: job 48 (leak), job 57 (no AC), and job 58 (no AC). Want me to check details on any of them?
Caller
who's on call this weekend?
Callie
Mike is on call this weekend (rotation, starting Sat at noon).
Caller
can you give the estimate job 1894 to Carlos
Callie
Assign job 1894 (estimate, Stadium Pkwy) to Carlos? Carlos gets a text offer. Reply YES to confirm.
Caller
no
Callie
Okay, I won't change anything.
Caller
LOCK
Callie
Owner mode locked. Talk soon.
[ 04 / Decisions ]
How it decided
Decisions (18)
| Step | How | Picked | Confidence |
|---|---|---|---|
| staff.agent | llm | answer | |
| staff.check | check | ok | |
| staff.agent | llm | tools: callbacks | |
| staff.tool.callbacks | tool | {} | |
| staff.agent | llm | answer | |
| staff.check | check | ok | |
| staff.agent | llm | tools: schedule | |
| staff.tool.schedule | tool | {"day": "tomorrow"} | |
| staff.agent | llm | answer | |
| staff.check | check | ok | |
| staff.agent | llm | tools: on_call | |
| staff.tool.on_call | tool | {"when": "this weekend"} | |
| staff.agent | llm | answer | |
| staff.check | check | ok | |
| staff.agent | llm | tools: assign_job | |
| staff.tool.assign_job | tool | {"job": 1894, "tech": "Carlos"} | |
| staff.confirm | write | asked: Assign job 1894 (estimate, Stadium Pkwy) to Carlos? Carlos gets a text offer. | |
| staff.confirm | write | not confirmed, nothing changed |