[ Web test / #12075 ]

Dashboard QA Test

Sat Nov 7, 1:46 PM · (321) •••-0100 · 8 turns

Web testNeeds a lookcompleted

[ 01 / Summary ]

What happened

What they needed

Do you service Merritt Island?

Callie did

Replied — no action needed

[ 02 / Transcript ]

8 turns

Show voice tags (3)

Callie

Thanks for calling Space Coast HVAC, this is Callie. Hi Dashboard. Is this about your call from earlier today?

Thanks for calling proper Space Coast HVAC, this is Callie. Hi Dashboard. Is this about your call from earlier today?

Callie

How can I help today?

Caller

Do you service Merritt Island?

Callie

Yes, we do service Merritt Island. How can I help today?

cheerful Yes, we do service Merritt Island. How can I help today?

Caller

What are your hours?

Callie

We're open Monday to Friday 7 AM to 6 PM and Saturday 8 AM to 2 PM, closed Sunday. How can I help today?

warmly We're open Monday to Friday 7 AM to 6 PM and Saturday 8 AM to 2 PM, closed Sunday. How can I help today?

Caller

Thanks, goodbye.

Callie

Thanks for calling Space Coast HVAC! Have a great day, bye now!

[ 04 / Decisions ]

Decisions (3)

Step	How	Picked
collect_request	phrasing	natural
collect_request	phrasing	natural
end_call	phrasing	natural