[ Web test / #12070 ]

Dana Whitfield

Sat Nov 7, 12:27 PM · (321) •••-0142 · 5 turns

Web testIn progress★ Comfort Club

[ 01 / Summary ]

What happened

What they needed

hi, having an issue with my heat. doesnt come on? what areas do you serve?

Callie did

Recognized a Comfort Club member, named the plan perks and offered the earliest openings first

[ 02 / Transcript ]

Conversation

5 turns

Show voice tags (1)

Callie

Thanks for calling Space Coast HVAC, this is Callie. Hi Dana. As a Comfort Club member, you get priority service, 15 percent off repairs, and no after-hours fee. Is this about your call from last night?

Thanks for calling proper Space Coast HVAC, this is Callie. Hi Dana. As a Comfort Club member, you get priority service, 15 percent off repairs, and no after-hours fee. Is this about your call from last night?

Callie

How can I help today?

Caller

hi, having an issue with my heat. doesnt come on? what areas do you serve?

Callie

We cover Merritt Island, Cocoa, Cocoa Beach, Rockledge, Titusville, Melbourne, Viera and Satellite Beach.

Callie

How can I help today?

[ 04 / Decisions ]

How it decided

Decisions (1)

Step	How	Picked	Confidence
lookup_caller	customer record	member: Comfort Club (perks said only from plan settings; earliest times first)