[ 01 / Summary ]
What happened
What they needed
I'm not sure whether this is a repair question or just routine maintenance; I only want general information, not an appointment or a callback.
Callie did
Explained the service area and referred them
[ 02 / Transcript ]
Conversation
8 turnsCallie
Space Coast HVAC here, this is Callie. Hi Dashboard. Is this about your call from earlier today?
Callie
How can I help? I can book a visit, check on your tech, or flag an AC or heat outage.
Caller
Do you serve Merritt Island?
Callie
We do cover Merritt Island. What can I help you with?
Caller
I'm not sure whether this is a repair question or just routine maintenance; I only want general information, not an appointment or a callback.
Callie
Got it, you're just looking for general info, not booking anything. The tech is set to come Saturday, November 7, between 8 and 10 AM. Want them to handle this then, or switch to a different time?
Caller
No changes, thanks. I only wanted general information and do not want an appointment or a callback. Have a good day.
Callie
Thanks for reaching out to Space Coast HVAC. Have a great day!
[ 04 / Decisions ]
How it decided
Decisions (6)
| Step | How | Picked | Confidence |
|---|---|---|---|
| collect_request | phrasing | natural | |
| triage | rule | booking | 0.88 |
| decide_ack_area | rule | ||
| decide_existing | rule | yes | 1.0 |
| collect_existing | phrasing | natural | |
| end_call | phrasing | natural |