[ Web test / #12057 ]

Dashboard QA Test

Sat Nov 7, 3:47 AM · (321) •••-0100 · 10 turns

Web testNoisenoise

[ 01 / Summary ]

What happened

What they needed

What routine maintenance do you recommend for an HVAC system?

Callie did

Explained the service area and referred them
Screened out spam / vendor call

[ 02 / Transcript ]

Conversation

10 turns

Show voice tags (4)

Callie

Thanks for calling Space Coast HVAC, this is Callie. Hi Dashboard. Is this about your call from earlier today?

Thanks for calling proper Space Coast HVAC, this is Callie. Hi Dashboard. Is this about your call from earlier today?

Callie

How can I help today?

Caller

Hi, I'm Dashboard QA Test With A Deliberately Long Display Name.

Callie

Hi there, thanks for calling! The owner takes vendor calls directly, could I grab your name and company?

cheerful Hi there, thanks for calling! The owner takes vendor calls directly, could I grab your name and company?

Caller

I'm a homeowner. My name is Dashboard QA Test With A Deliberately Long Display Name. I only have an informational question: do you service Merritt Island?

Callie

Got it, thanks for sharing that, Dashboard QA Test With A Deliberately Long Display Name. Yes, we do service Merritt Island, happy to help with that. Is there anything else I can help with?

Caller

What routine maintenance do you recommend for an HVAC system?

Callie

Thanks for asking about routine maintenance! I see you're on the schedule for Saturday, November 7, arriving between 8 and 10 AM. Should the tech take care of that at your visit, or would you like to move it to another time?

warmly Thanks for asking about routine maintenance! I see you're on the schedule for Saturday, November 7, arriving between 8 and 10 AM. Should the tech take care of that at your visit, or would you like to move it to another time?

Caller

Thanks for the information. Please do not change my existing appointment; I was only asking generally. No follow-up needed. Goodbye.

Callie

Thanks for calling Space Coast HVAC, and have a great day. Bye now!

warmly Thanks for calling Space Coast HVAC, and have a great day. Bye now!

[ 04 / Decisions ]

How it decided

Decisions (9)

Step	How	Picked	Confidence
triage	llm	noise	0.9
collect_noise_from	phrasing	natural
wrap_up	phrasing	natural
decide_anything_else	rule
triage	rule	booking	0.88
decide_ack_area	rule
decide_existing	rule	yes	1.0
collect_existing	phrasing	natural
end_call	phrasing	natural