[ 01 / Summary ]
What happened
What they needed
Yes, this is only the synthetic test number. No callback or appointment is needed.
Callie did
Explained the service area and referred them
[ 02 / Transcript ]
Conversation
9 turnsCallie
Thanks for calling Space Coast HVAC, this is Callie. Hi Dashboard. Is this about your call from earlier today?
Thanks for calling proper Space Coast HVAC, this is Callie. Hi Dashboard. Is this about your call from earlier today?
Callie
How can I help today?
Caller
No, just a general question: do you offer routine HVAC maintenance?
Callie
Yes, we do offer routine HVAC maintenance and tune-ups. How can I help today?
warmly Yes, we do offer routine HVAC maintenance and tune-ups. How can I help today?
Caller
Dashboard graph test only, no callback needed
Callie
I can book a tune-up or repair, check on your technician, or flag an AC or heat outage for the owner.
Callie
Which of those can I help with?
Caller
Yes, this is only the synthetic test number. No callback or appointment is needed.
Callie
Got it, thanks for letting me know. I see you're set for Saturday November 7 between 8 and 10 AM, should we keep that as is, or would you like to change it?
warmly Got it, thanks for letting me know. I see you're set for Saturday November 7 between 8 and 10 AM, should we keep that as is, or would you like to change it?
[ 04 / Decisions ]
How it decided
Decisions (7)
| Step | How | Picked | Confidence |
|---|---|---|---|
| collect_request | phrasing | natural | |
| triage | llm | other | 0.95 |
| collect_request_again | phrasing | canned:lost_question | |
| triage_again | rule | booking | 0.9 |
| decide_ack_area | rule | ||
| decide_existing | rule | yes | 1.0 |
| collect_existing | phrasing | natural |