[ Web test / #12033 ]

Dashboard QA Test

Sat Nov 7, 1:18 AM · (321) •••-0100 · 7 turns

Web testPassed to youMessage for you

[ 01 / Summary ]

What happened

What they needed

Can I talk to a person, just have someone call me back

Callie did

Took a message for you
Confirmed the callback number

Passed to you

message

Alert for you · not sent — no owner phone configured; logged only

Caller said: "Can I talk to a person, just have someone call me back" (Dashboard QA Test, •• N Courtenay Pkwy, Merritt Island)

open · call back (321) •••-0100

[ 02 / Transcript ]

Conversation

7 turns

Show voice tags (4)

Callie

Thanks for calling Space Coast HVAC, this is Callie. Hi Dashboard. Is this about your call from earlier today?

Thanks for calling proper Space Coast HVAC, this is Callie. Hi Dashboard. Is this about your call from earlier today?

Callie

How can I help today?

Caller

Can I talk to a person, just have someone call me back

Callie

I'm Callie, the shop's AI assistant, so I'm not a person, but I can pass along a message for you. Is (321) •••-0100 the best number to reach you at?

gentle I'm Callie, the shop's AI assistant, so I'm not a person, but I can pass along a message for you. Is (321) •••-0100 the best number to reach you at?

Caller

YES

Callie

I've logged that for the owner. There's no phone on file to text them, so I can't send an alert or promise a callback.

reassuring I've logged that for the owner. There's no phone on file to text them, so I can't send an alert or promise a callback.

Callie

Is there anything else I can help with?

warmly Is there anything else I can help with?

[ 04 / Decisions ]

How it decided

Decisions (5)

Step	How	Picked	Confidence
decide_human_message	rule	have	1.0
decide_gate	rule	callback_confirm	1.0
gate_confirm_callback	phrasing	natural
decide_gate	rule	go_owner	1.0
wrap_up	phrasing	canned:new_promise