[ 01 / Summary ]
What happened
What they needed
Can I talk to a real person?
Callie did
Took a message for you
Passed to you
message
Alert for you · not sent — no owner phone configured; logged only
Caller said: "Dashboard test message: the condenser has been noisy since yesterday. No callback needed." (Dashboard QA Test, •• N Courtenay Pkwy, Merritt Island) [no callback requested]
open · call back (321) •••-0100
[ 02 / Transcript ]
Conversation
7 turnsCallie
Thanks for calling Space Coast HVAC, this is Callie. Hi Dashboard. Is this about your call from earlier today?
Thanks for calling proper Space Coast HVAC, this is Callie. Hi Dashboard. Is this about your call from earlier today?
Callie
How can I help today?
Caller
Can I talk to a real person?
Callie
I'm Callie, the shop's AI assistant, not a person. I'll take a message for the team.
Callie
What should I tell the owner?
Caller
Dashboard test message: the condenser has been noisy since yesterday. No callback needed.
Callie
Got it, no callback needed. I've noted the noisy condenser for the owner, and we'll take it from there. Thanks for calling, anything else I can help with?
[ 04 / Decisions ]
How it decided
Decisions (4)
| Step | How | Picked | Confidence |
|---|---|---|---|
| decide_human_message | rule | ||
| collect_owner_message | phrasing | canned:human_claim | |
| decide_gate | rule | go_owner_quiet | 1.0 |
| wrap_up | phrasing | natural |