[ 01 / Summary ]
What happened
What they needed
My name is Dashboard QA Test. Please log: This is a dashboard test message; no callback needed.
Callie did
Took a message for you
Confirmed the callback number
Confirmed the callback number
Passed to you
message
Alert for you · not sent — no owner phone configured; logged only
Caller said: "Asked to talk to a person: $text" (Dashboard QA Test, •• N Courtenay Pkwy, Merritt Island)
open · call back (321) •••-0100
Passed to you
message
Alert for you · not sent — no owner phone configured; logged only
Caller said: "This is a dashboard test message; no callback needed." (Dashboard QA Test, •• N Courtenay Pkwy, Merritt Island) [no callback requested]
open · call back (321) •••-0100
[ 02 / Transcript ]
Conversation
13 turnsCallie
Thanks for calling Space Coast HVAC, this is Callie. Hi Dashboard. Is this about your call from earlier today?
Thanks for calling proper Space Coast HVAC, this is Callie. Hi Dashboard. Is this about your call from earlier today?
Callie
How can I help today?
Caller
Can I talk to a real person?
Callie
I'm Callie, the shop's AI assistant, not a person. I'll take a message for the team.
Callie
Is (321) •••-0100 the best number to reach you?
Caller
Yes, (321) •••-0100 is the best number to reach me.
Callie
I've logged that for the owner. There's no phone on file to text them, so I can't send an alert or promise a callback.
reassuring I've logged that for the owner. There's no phone on file to text them, so I can't send an alert or promise a callback.
Callie
Is there anything else I can help with?
warmly Is there anything else I can help with?
Caller
My name is Dashboard QA Test. Please log: This is a dashboard test message; no callback needed.
Callie
I can take a message for the owner.
warmly I can take a message for the owner.
Callie
What should I tell the owner?
Caller
This is a dashboard test message; no callback needed.
Callie
No problem, no callback needed. I've noted that for the owner. Thanks for calling. Is there anything else I can help with?
[ 04 / Decisions ]
How it decided
Decisions (9)
| Step | How | Picked | Confidence |
|---|---|---|---|
| decide_gate | rule | callback_confirm | 1.0 |
| gate_confirm_callback | phrasing | canned:human_claim | |
| decide_gate | rule | go_owner | 1.0 |
| wrap_up | phrasing | canned:new_number | |
| decide_anything_else | rule | new_request | 0.9 |
| triage | classifier | message | 0.86 |
| collect_owner_message | phrasing | canned:lost_question | |
| decide_gate | rule | go_owner_quiet | 1.0 |
| wrap_up | phrasing | natural |