[ Web test / #11995 ]

Dashboard QA Test

Fri Nov 6, 10:45 PM · (321) •••-0100 · 6 turns

Web testPassed to youMessage for you

[ 01 / Summary ]

What happened

What they needed

Please pass a message to the owner: call me back about scheduling.

Callie did

Took a message for you
Confirmed the callback number

Passed to you

message

Alert for you · not sent — no owner phone configured; logged only

Caller said: "Asked to talk to a person: $text" (Dashboard QA Test, •• N Courtenay Pkwy, Merritt Island)

open · call back (321) •••-0100

[ 02 / Transcript ]

6 turns

Callie

Space Coast HVAC here, this is Callie. Hi Dashboard. Is this about your call from earlier today?

Callie

How can I help? I can book a visit, check on your tech, or flag an AC or heat outage.

Caller

Please pass a message to the owner: call me back about scheduling.

Callie

I'm Callie, the shop's AI assistant, not a person. I'll have someone from the team call you back.

Callie

I've logged that for the owner. There's no phone on file to text them, so I can't send an alert or promise a callback.

Callie

Is there anything else I can help with?

[ 04 / Decisions ]

Decisions (2)

Step	How	Picked	Confidence
decide_gate	rule	go_owner	1.0
wrap_up	phrasing	canned:new_promise