[ 01 / Summary ]
What happened
What they needed
Do you have any openings Thursday afternoon for an AC tune-up?
Callie did
Explained the service area and referred them
[ 02 / Transcript ]
Conversation
5 turnsCallie
Space Coast HVAC here, this is Callie.
Callie
How can I help? I can book a visit, check on your tech, or flag an AC or heat outage.
Caller
Do you have any openings Thursday afternoon for an AC tune-up?
Callie
For Thursday afternoon, right now I have Thursday November 5, arriving between 12 and 2 PM or Thursday November 5, arriving between 2 and 4 PM. Once I have your details, we'll pick one.
Callie
Happy to help with that. Can I get your name?
[ 04 / Decisions ]
How it decided
Decisions (5)
| Step | How | Picked | Confidence |
|---|---|---|---|
| triage | rule | booking | 0.88 |
| decide_ack_area | rule | ||
| decide_existing | rule | ||
| decide_gate | rule | name | 1.0 |
| gate_ask_name | phrasing | natural |